Exploring the unique blend of heritage and innovation that defines Mandarin Oriental, the group chief executive shares his vision for the future of luxury hospitality.
“I’m a fan.” It’s that memorable tagline—manna from the advertising gods—from the iconic Mandarin Oriental campaign, fronted by a rotating cast of notable celebrities over the years. In the realm of luxury hospitality, however, it’s not the names of actors, athletes, and singers that shine on the marquee. Stars may come and go, but Mandarin Oriental endures.
With its rich legacy and unwavering commitment to exceptional service, the brand epitomises elegance and sophistication, infused with an unmistakable Asian stamp. At the helm of this storied hotel group is Laurent Kleitman, the soft-spoken and erudite group chief executive who embodies the Mandarin Oriental essence as he guides it into its next chapter. In a candid conversation, Kleitman reflects on how his diverse experiences have shaped his approach to luxury and his vision for the future of the brand.
Read the entire feature here at Robb Report Hong Kong.
